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Customer Success Manager

Tel Aviv · Full-time · Intermediate

About The Position

Being people-focused, our mission is to provide an engaging, enriching environment for our employees, building the best teams to enable our customers to harness their data in real-time and create personalized engagements with their end-users. At Solitics you will take on various challenges, bring out the best & most creative you. Solitics will provide you with innovative tools, professional mentoring, and a supportive work environment.

Who are You?

You’re a talented charismatic team player that is results-oriented. Energetic, highly motivated, and a people person that is a self-learner with deep technological, technical, and business skills

Day to day

  • Develop a deep understanding of Solitics products and value proposition
  • Own and develop strong relationships with your customers and their organizations through weekly calls, ongoing support, account documentation, and account planning sessions.
  • Be your customers’ focal point and advocate, collaborating with engineering, product management and customer support to maximize the value of Solitics’ product.
  • Perform onboarding and product training sessions on Solitics’ products.
  • Manage the customer's implementation and expectations throughout their journey.

Requirements

  • 2+ years experience in a Customer Success / Technical Account / Account Manager role in a SAAS B2B environment.
  • A Bachelor’s degree, preferably in industrial engineering/business or similar experience.
  • Excellent verbal/written communication skills in English. – Additional languages are an advantage.
  • Self-motivated with analytical skills and problem-solving orientation.
  • Experience in marketing automation, retention strategies or data-related companies –A huge advantage.
  • Experience in managing multiple stakeholders and projects.




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