Customer Success Manager

Description

Being people-focused, our mission is to provide an engaging, enriching environment for our employees, building the best teams to enable our customers to harness their data in real-time and create personalized engagements with their end-users. At Solitics you will take on various challenges, bring out the best & most creative you. Solitics will provide you with innovative tools, professional mentoring, and a supportive work environment.

Day to day

  • Own and develop strong relationships with your customers and their organizations
  • Be your customers' focal point and manage required stakeholders within Solitics
  • Know Solitics products and the value they can deliver to your customers by understanding their needs.
  • Proactively manage, consult, and constantly increase the products' value to your customers.
  • Perform onboardings and users training on Solitics products.
  • Manage the customer's implementation and expectations throughout their journey.
  • Work closely with Engineering, product management, customer support and sales teams.

Requirements

  • 2 - 3 years experience as Customer Success / Technical Account / Account - Manager in SAAS (technical) company – with hands-on experience with products.
  • Experience in marketing automation/retention strategies or data-related companies –A huge advantage.
  • Experience in managing multiple stakeholders and projects
  • Sales or commercial experience – Advantage
  • Industrial engineering degree – Preferred
  • Native English level or equivalent– A Must
  • Talented, Charismatic, Team player, results-oriented, energetic, highly motivated, self-learning with both deep technological and business orientations.