Enhance user experiences with real‑time personalization

Frequently Asked Questions

• What is Solitics?

  Solitics is an award-winning Customer Engagement & Data Analytics Platform that enables businesses to integrate and leverage all of their customer data seamlessly to automate real-time, hyper-personalised customer experiences at every stage of their lifecycle. As the only solution in the market that enables companies to respond Live to all customer data, Solitics’ AI data aggregation and processing technology empowers brands to respond to anything their customers do – or don’t do – in 1.8 seconds or less, enabling true holistic and multichannel Visitor Activation, Retention and Gamification. Companies rely on Solitics’ pioneering technology and industry expertise to scale their customer journeys, optimise customer engagement, retention and lifetime value, and make data-driven decisions that drive growth and revenue.

• What types of businesses can benefit from Solitics?

  Solitics is ideal for any B2C company seeking to fully maximise all of their user data to improve customer acquisition and retention, increase lifetime value and strengthen brand loyalty. Our platform is particularly well-suited for e-commerce businesses, financial services companies, trading platforms, brokers, gaming companies and other businesses that rely on data to drive growth and profitability.

• What makes Solitics different from other data management platforms?

  Solitics is the only platform in the market that processes all companies’ distributed data sources and makes it usable Live, enabling marketers to respond instantly to any relevant customer activity. This enables contextual personalisation across the entire user lifecycle, from visitor activation to customer engagement, retention, and loyalty programs.

  Our market-leading data aggregation and processing capabilities extend beyond active or registered customers—they also enable you to optimise pre-conversion and pre-registration for anonymous visitors—growing your customer base and reducing customer acquisition costs.

  A Gamification Module runs on top of these core capabilities to enable deeper interactive experiences that enhance engagement, retention and lifetime value.

  The Solitics platform is built to process a high volume and high complexity of data to enable businesses to scale their CRM and marketing automation intelligently, seamlessly and effortlessly.

  While most platforms demand extensive and complex IT projects that take months, if not years, Solitics provides a contractual commitment to complete integration within 45 days.

• What support and training does Solitics offer new customers?

  With years of industry expertise, Solitics has established itself as a proven and trusted partner committed to solving our clients’ business challenges and helping them differentiate themselves from their competitors. We offer comprehensive support and training resources for new users, including onboarding sessions, technical support, and a knowledge base with helpful articles and tutorials. Our dedicated Customer Success Managers and Support team are here to support you and ensure you make the most of the Solitics platform so that you can consistently surpass your KPIs.

• Is Solitics compliant with industry data privacy and security requirements?

  Solitics is fully GDPR-compliant. The privacy and security of our clients’ data is of the utmost priority and our Compliance team ensures we meet the most stringent data privacy and security standards. In addition, Solitics is SOC 2 compliant and certified by ISO/IEC 27001. Read more about these security standards on our Security and Compliance page.