Frequently Asked Questions
We’re here to help and answer any questions you might have. We look forward to hearing from you.
What is Solitics?
Solitics is a Customer Engagement & Analytics Data Platform that enables businesses to integrate and utilize their data seamlessly in order to create an incredible customer experience, have full control over the customer life cycle and get incredible insights into their data, all without a long & hard data project. With Solitics organizations can easily run customer journeys, optimize marketing campaigns, and make data-driven decisions that drive growth and revenue.
How does Solitics work?
Solitics works by integrating into the organization’s distributed data sources and collecting data, such as customer interactions, website behavior, backend sources and third-party data providers. Our platform then processes and analyzes this data in real-time, allowing businesses to segment their audiences and personalize their marketing messages based on specific behaviors and preferences. Solitics also provides powerful analytics and reporting tools that enable businesses to measure the effectiveness of their marketing campaigns and optimize their strategies over time.
What types of businesses can benefit from Solitics?
Solitics is ideal for any business that wants to improve its customer experience, increase revenue, and make data-driven decisions. Our platform is particularly well-suited for e-commerce businesses, financial services companies, gaming companies and other businesses that rely on data to drive growth and profitability.
What integrations does Solitics offer?
Solitics integrates with a wide range of data sources and 3rd party tools. For the front-end Solitics provides a SDK. For backend sources, Solitics supports queues, streams, APIs, db connections and more. We also offer custom integrations for businesses with unique data requirements.
How much does Solitics cost?
Solitics offers a variety of pricing plans based on the needs and size of your business. Please contact us to learn more about our pricing options and to schedule a demo of our platform.
What makes Solitics different from other data management platforms?
Solitics stands out from other data management platforms with its real-time data processing and analysis capabilities, powerful personalization and optimization tools, and extensive integrations with popular marketing tools and data sources. Solitics offers a flexibility level that is second to none, due to our raw data philosophy and compatibility with almost any kind of data source. The unique combination of a real-time data platform, real-time marketing automation/crm and advanced analytics makes Solitics one of the strongest data management platforms in the world today.
Does Solitics offer support and training for new users?
Yes, Solitics offers comprehensive support and training resources for new users, including onboarding sessions, technical support, and a knowledge base with helpful articles and tutorials. Our dedicated team of Success Managers offers full support and will work with you to ensure you make the most of the system and constantly surpass your KPIs.
Is Solitics GDPR-compliant?
Yes, Solitics is fully GDPR-compliant and takes data privacy and security very seriously. Solitics is also ISO certified. Our platform includes features such as data encryption, role-based access controls, and automatic data retention policies to help businesses stay compliant with global data privacy regulations.
How does Solitics ensure data accuracy and quality?
Solitics uses a variety of data cleansing and validation techniques, including data standardization and normalization, to ensure that data is accurate and consistent across all sources. Our platform also includes tools for data enrichment and deduplication to further improve data quality.
Can Solitics be customized to meet the specific needs of my business?
Yes, Solitics offers a flexible and customizable platform that can be tailored to meet the unique needs of your business. Our team can work with you to create custom integrations, data models, and reports that align with your business goals and data requirements.