Customer retention module
Experiences That
Resonate.
Retention That Lasts.
The perfect blend of data management, real-time engagement and unmatched customer experience. All in one platform.
Because keeping users isn’t about sending more messages. It’s about creating experiences they actually want to come back to.
Retention starts with the right experience
Every customer who leaves does it for a reason. Solitics helps you make sure that reason never happens.
From the first interaction to long-term loyalty, our Customer Retention module lets you respond to real user behaviour in real time, on any channel, with messaging that actually matters. No delays. No disconnected data. No guesswork.
You’re not just sending campaigns. You’re building relationships that last.
Tijana Jandrić
Online Operations Manager at AdmiralBet
Solitics’ automation capabilities have been transformative. For example, our automated reactivation journeys significantly reduced churn from an average of 30% to 14% while boosting retention. It’s a platform that allows us to achieve more with less effort.
See how they did it
Dor Tresser
Product Marketing Team Lead at ONE ZERO
Solitics’ advanced capabilities empowered us to dramatically improve our operational efficiency and the scope of our marketing initiatives. We are now able to achieve more with ease and fewer people involved.
See how they did it
Describe your objective. Get a fully mapped journey or promotion complete with segments, triggers, timing and channels.
The AI Expert suggests logic and flows based on your performance history and vertical benchmarks. And learns over time.
Instantly refine subject lines, SMS copy, popups and more. Test variants or get ideas optimised for impact.
Meet the AI Expert: The fastest
way to launch smarter
campaigns
The AI Expert is your always-on marketing strategist, built directly into Solitics. It helps you plan, refine and launch journeys in seconds, using your data, goals and real user behaviour.
Real-time relevance drives loyalty
Your users expect instant reactions. When your platform lags, so does their interest. That’s why Solitics responds in real time. And by real time, we mean within 1.8 seconds.
Every journey, message or touchpoint can trigger the moment a key user action (or inaction) occurs. No delays. No manual batching. Just relevant communication, delivered instantly.
Speed builds trust. Timing builds loyalty.
Hyper-personalisation that
keeps people engaged
Users engage with what feels personal. Solitics lets you tailor every experience based on who your users are, what they do, and how they behave across your ecosystem.
Build rich segments from live data, across behavioural, transactional and profile attributes. Then trigger content that feels natural, relevant and perfectly timed. Across any channel.
Reach users where they’re most responsive
Every user prefers something different – SMS, email, WhatsApp, in-app. Solitics lets you connect with them on the right channel, at the right time, without switching tools.
Send messages through any combination of built-in channels, or plug in custom ones. From onboarding flows to long-term re-engagement, your communication feels seamless and centralised. Because it is.
Trigger campaigns from real-world events in real time
When users respond to what’s happening out there, your platform should too. Solitics lets you connect campaigns to live external events using two built-in features:
Market Pulse
Connect your campaigns to live market data, including asset prices, sector trends and index shifts. When something moves, Market Pulse triggers offers or messages automatically. Perfect for trading platforms where timing is everything and relevance drives results.
Explore Market Pulse
In-Game Pulse
Link your journeys to live sports events – goals, match results or in-play stats. In-Game Pulse ensures you’re never a step behind the action. From pre-match hype to post-win reactivation, every message lands at just the right moment.
Explore In-Game PulseNative gamification that drives loyalty by design
Gamification in Solitics isn’t an integration. It’s built in, with Missions, Widgets and mini-games ready to launch inside your customer journeys.
Turn routine actions into streaks. Add challenges that constantly evolve. Reward behaviour in real time.
It’s not just more fun. It performs better and builds real loyalty.
Let’s Make It Happen
Reach out and learn how Solitics can support your growth
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Built to scale:
6B+
Automated personalised messages100M+
Engaged users in full automation500M+
Daily events -
Proven Success:
86%
Increase in user retention MoM40%
Growth in user
activity75%
Growth in conversion -
GET IN TOUCH WITH OUR EXPERTS
Get more info on Solitics’ solution, product and pricing
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Frequently asked questions
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How does Solitics improve customer retention?
By turning your data into real-time, hyper-personalised experiences. Solitics responds to every user action within 1.8 seconds so every message, offer or journey hits when it matters most. That’s how you turn one-time users into loyal customers.
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Can I build retention strategies without involving my tech team?
Yes. Solitics puts full control in marketers’ hands. Build, launch and optimise journeys with no dev support, so you move faster, test more and adapt in real time.
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Is Solitics just for retention, or can I manage the full lifecycle?
Solitics powers the full user journey: from anonymous visitor conversion to registered user, all the way to Customer Retention and churn prevention. You get one real-time platform to acquire, engage, entertain and retain – without silos.
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What types of retention campaigns can I run?
Anything that responds to user behaviour or system events in real time, i.e. reactivation campaigns, loyalty missions, personalised offers, automated win-back journeys and more. All across your key channels.
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Which industries benefit most from Solitics' customer retention solution?
We work with fast-moving, data-heavy industries where retention is everything: iGaming, Trading and Banking. If your users make split-second decisions, Solitics helps you meet them in the moment and keep them engaged.