Platform Upgrades –
October 2025 🍂

Added: Support sending a Widget as an on-completion action when a mission is completed, allowing you to instantly reward users with a widget once they finish a mission.

Added: Support sending a Push notification as an on-completion action when a mission is completed, helping you re-engage users immediately and celebrate their success in real time.

Added: CRM visibility into all missions’ statuses for each user, providing a complete overview of their progress.

Fixed: Switching the audience from “Segment-based” to “Any member” sometimes blocked messages from being sent by the campaign.

Missions now remain visible until the mission expires, rather than disappearing immediately upon completion.

Added: a New Spinning Wheel widget with 10 slots added to the Template Catalog for Casino and Sport brands. The widget supports two configurations: one where users must click “Claim” to collect their bonus, and another that automatically awards the bonus.

Improved placeholder editing UX – the category dropdown now closes properly and the Save button activates immediately after changes, making editing more efficient.

Fixed: a bug where clicking a widget’s template link didn’t open the template page.

Improved response speed and stability – the expert replies faster, even during high platform usage.

Improved conversational flow – the expert now understands follow-up questions better and maintains context across multiple queries.

Added: “Promotion Deactivated” events to the Journey audit log to provide full visibility into the promotion lifecycle for better tracking.

The “Wait until first available time (day 1)” action now supports the next touch point’s time zone.

Improved event logging – in rare cases, click events were not recorded in Events despite being triggered. They are now logged correctly, ensuring more accurate performance tracking and analytics.

Significantly improved the segment calculation time when running over a massive volume of records (when running over raw events).

Improved behavior of sub-entity filters inside groups – improved the sub-filter filtering UX.

Fixed: incorrect date filter behavior in Member Activity and Segment Membership tabs.

Improved conditional placeholder mapping when using Member-ID – mapping now resolves correctly without errors.

Added: Validation to prevent creating placeholders with duplicate names, with a clear error message when attempted.
This one also applies to the transaction-API.

Improved performance and reduced timeout errors when saving conditional placeholders in high-parallel rate via the API.

Resolved an issue where attributes defined at the promotion level were not recognized during release validation.

Improved Web SDK event tracking – ensures only one “Delivered” event is recorded per popup message for accurate reporting.

Improved popup navigation reliability – fixed an issue where click redirections not navigating the user to the selected page.

Improved overall dashboard performance for brands with thousands of active journeys, promotions, and placeholders. Users will notice faster page loads and smoother performance.

Improved catalog template previews – item displays now fully fill their containers for a cleaner, more professional appearance.

Fixed: a UI issue where certain member custom fields appeared empty even though they contained valid values.

Fixed: an issue where selecting the Firebase Generic Provider for push notifications locked the expiration field.

Fixed: a bug where cloning a segment raised an error.