The Solitics Experience
Your Competitive Advantage Is the Customer Experience
Every operator can launch another promotion. Very few can create an experience customers remember. Customer experience has become the defining factor that sets leading brands apart.
The Solitics Experience Layer brings together loyalty, gamification, AI and live engagement into one unified solution, helping you create experiences your competitors can’t easily copy.
Four pillars. One unforgettable experience.
Every customer interaction contributes to how your brand is perceived.
The Solitics Experience Layer combines four core capabilities that work together to create engaging, personalised experiences across the customer lifecycle.
Make Loyalty part of the experience
Build and manage every aspect of your loyalty programme from tier structures and rewards to shops, redemption and ongoing optimisation.
Reward behaviour, encourage progression and give customers compelling reasons to keep coming back.
Loyalty programme management
Tier progression
Rewards and shop
Campaign-driven loyalty
Real-time personalisation
Smart Gamification -
Build habits, not campaigns
Promotions may drive activity once. Smart Gamification builds habits and keeps customers engaged over time.
Interactive and personalised Missions, challenges and rewards transform everyday actions into experiences that encourage participation, progression and long-term engagement.
Missions
Mini Games
Rewards
Widgets
Saai – Your AI Expert for smarter customer experiences
Built on deep industry knowledge, marketing best practices and the Solitics engagement framework, Saai helps marketers design, launch and continuously optimise customer experiences using natural language and real-time customer data.
The result is faster execution, smarter decisions and customer experiences that continuously improve.
AI-powered campaign strategy
Natural language campaign creation
Experience optimisation
Industry-trained AI expertise
Faster time to value
Live Experiences - Capture and own moments that matter
Some of the most valuable customer interactions happen in real time and Solitics transforms live moments into personalised customer experiences.
In-Game Pulse enhances live sports experiences with personalised engagement around key moments, while Market Pulse delivers timely trading experiences based on live market activity.
Every moment becomes an opportunity to engage and a reason to stay.
Price change alerts
Live odds
Live match events
Volatility alerts
One Customer intelligence
to power every experience.
Every capability is powered by live customer data, so you can deliver richer, more consistent customer experiences.
Whether you use Solitics Marketing Automation, an in-house lifecycle engine or a third-party platform the Experience Layer fits seamlessly into your existing ecosystem.
Fast to integrate.
Fast to deliver value.
Building a unified customer data foundation doesn’t have to be a long transformation project.
Our team manages the entire integration process, connecting your customer data into a unified, real-time view in as little as 45 days.
Whether you’re using Solitics Marketing Automation, an in-house lifecycle solution or a third-party platform, the Experience Layer is designed to fit seamlessly into your existing ecosystem so you can start delivering personalised experiences in weeks, not months.
Let’s Make It Happen
Reach out and learn how Solitics can support your growth
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Built to scale:
6B+
Automated personalised messages100M+
Engaged users in full automation500M+
Daily events -
Proven Success:
86%
Increase in user retention MoM40%
Growth in user
activity75%
Growth in conversion -
GET IN TOUCH WITH OUR EXPERTS
Get more info on Solitics’ solution, product and pricing
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Platform tour
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Frequently asked questions
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What is the Solitics Experience Layer?
The Solitics Experience Layer brings together loyalty, Smart Gamification, The AI Expert and live engagement into one unified solution that helps brands create personalised customer experiences. It works as a standalone offering or alongside the full Solitics Adaptive Engagement Ecosystem.
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Do I need to replace my existing marketing automation platform?
No. The Experience Layer is designed to work seamlessly with your existing lifecycle marketing solution, whether that’s Solitics, an in-house platform or a third-party provider. It enhances your customer experience without requiring a CRM replacement.
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How is the Experience Layer different from traditional marketing automation?
Marketing automation helps you deliver campaigns and lifecycle journeys.
The Experience Layer helps you create engaging experiences based on customers’ preferences, behaviour, trading or playing patterns, From loyalty programmes and Missions to AI-powered optimisation and live engagement – every interaction with your customer becomes a memorable experience. -
What makes the Experience Layer different from buying separate loyalty, gamification or AI solutions?
With Solitics experience layer every capability is powered by the same unified customer data and decision engine.
That means loyalty, gamification, live experiences and Saai all use the same customer profile, behaviour and business logic to deliver consistent, real-time personalisation without disconnected tools or duplicated data.
External tools, on the other hand, will each require a different data setup and multiple, more complex integrations. -
How quickly can I start delivering personalised customer experiences and start seeing value?
The Solitics Experience Layer is designed for rapid time to value. In as little as 45 days, we unify your customer data, complete the integration and enable your team to launch personalised loyalty, gamification, AI and live engagement experiences.
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How does the Experience Layer use customer data?
The Experience Layer is powered by a unified customer data foundation that combines behavioural, transactional and contextual data in real time.
This enables every experience—from loyalty rewards and Missions to AI-driven optimisation and live engagement—to be personalised, relevant and continuously adapted to each customer. -
Which industries is the Experience Layer designed for?
The Experience Layer is designed for industries where customer engagement and retention drive growth, including iGaming, Trading and Retail Banking. Each capability can be tailored to the unique needs of your business and customers.