Customer Experience
Is Your Competitive Advantage
Promotions are easy to copy. Customer experiences are harder to replicate.
The Solitics Experience Layer brings together loyalty, gamification, live engagement and personalised content, whether you use the full Solitics ecosystem or keep your existing marketing automation platform.
More ways to make every interaction count
Build loyalty, create interactive experiences and react to live moments with capabilities designed to keep customers engaged and coming back.
Make loyalty part of the experience
Build and manage every aspect of your loyalty programme from tier structures and rewards to shops, redemption and ongoing optimisation.
Reward behaviour, encourage progression and give customers compelling reasons to keep coming back.
Loyalty programme management
Tier progression
Rewards and shop
Campaign-driven loyalty
Real-time personalisation
Gamification -
Build habits, not campaigns
Promotions can drive activity in the moment. Gamification gives customers more reasons to participate, progress and keep coming back over time.
Solitics connects your live customer data to these experiences, so you can personalise them in real time based on the data and logic you choose.
Missions
Mini Games
Rewards
Widgets
Live Experiences - Turn external events into automated engagement
Connect third-party data, such as live sports or market feeds, and use what happens outside your platform to trigger automated customer engagement.
This opens up a new set of moments to engage customers, from goals and odds changes to price movements and market volatility. In-Game Pulse and Market Pulse make those moments part of the experience, while they are still relevant.
Price change alerts
Live odds
Live match events
Volatility alerts
Fits into your existing stack
Already have a marketing automation platform you’re happy with? Keep it. The Solitics Experience Layer integrates alongside your existing setup, adding the experience capabilities you want without requiring a full platform replacement.
For companies looking for a broader engagement platform, the Experience Layer is already built into the full Solitics Adaptive Engagement ecosystem.
Your team also
gets access to Saai
When you add the Experience Layer to your existing stack, you also get access to Saai, Solitics’ AI marketing expert.
Saai works directly with your Solitics setup and connected data, taking on the work behind analysis, planning and execution so your team can get far more done with less manual effort.
For the Experience Layer, that could mean analysing where engagement is falling short, identifying where gamification could have more impact and helping build the right experience to address it.
Fast to integrate.
Fast to deliver value.
Adding new experience capabilities shouldn’t require a long transformation project. Solitics connects to your existing data and systems in up to 45 days, with our team managing the integration process from start to finish.
That means you can start launching new customer experiences in weeks, not months.
Let’s Make It Happen
Reach out and learn how Solitics can support your growth
-
Built to scale:
6B+
Automated personalised messages100M+
Engaged users in full automation500M+
Daily events -
Proven Success:
86%
Increase in user retention MoM40%
Growth in user
activity75%
Growth in conversion -
GET IN TOUCH WITH OUR EXPERTS
Get more info on Solitics’ solution, product and pricing
Frequently asked questions
-
What is the Solitics Experience Layer?
The Solitics Experience Layer brings together loyalty, gamification, live engagement and personalised content to help companies create more engaging customer experiences. It can be added alongside an existing marketing automation platform or used as part of the full Solitics Adaptive Engagement ecosystem.
-
Do I need to replace my existing marketing automation platform?
No. The Experience Layer is designed to work alongside your existing marketing automation setup, whether you use Solitics, an in-house platform or a third-party provider. You can add new experience capabilities without replacing the systems you already rely on.
-
How is the Experience Layer different from traditional marketing automation?
Marketing automation helps you manage campaigns and lifecycle journeys. The Experience Layer adds capabilities that make those interactions more engaging, from loyalty programmes and gamification to live experiences powered by external data. It gives teams more ways to use customer behaviour, preferences and real-time activity to shape the experience around each customer.
-
What makes the Experience Layer different from buying separate loyalty, gamification or AI solutions?
With Solitics, you don’t need to connect and manage a separate system for every capability. Loyalty, gamification and live experiences all work with the same connected customer data, so you can use consistent customer profiles, behaviour and business logic across them. When you add the Experience Layer to your existing stack, you also get access to Saai, which works with the same Solitics setup and connected data. External tools, on the other hand, will require their own data setups and integrations, creating more complexity and a more fragmented view of the customer.
-
How quickly can I start delivering personalised customer experiences and start seeing value?
Whether you’re adding the Solitics Experience Layer to your existing stack or implementing the full Solitics Adaptive Engagement ecosystem, integration can be completed in up to 45 days. Once connected to your data and systems, your team can start using live customer data to launch personalised experiences and put the new capabilities to work quickly.
-
How does the Experience Layer use customer data?
The Experience Layer uses the customer data connected to Solitics, including behavioural, transactional and contextual data, to power experiences in real time. Teams can use that data to personalise loyalty, gamification and live engagement based on the customer information and business logic they choose.
-
Which industries is the Experience Layer designed for?
The Experience Layer is designed for industries where customer engagement and retention drive growth, including iGaming, Online Trading and Retail Banking. Its capabilities can be configured around the different customer behaviours, data and engagement models of each industry.