A new inbox messaging channel is now available in Solitics, supported on web and native mobile environments. Brands can send persistent messages directly to users through a dedicated in-box experience.
Unlike popups, these messages remain available for users to review later, making it easier to deliver important updates, offers, and campaign messages without disrupting the session.
Users access messages through an inbox icon, see an unread message count, open messages in a full view, and dismiss messages when they’re no longer relevant.
The experience is fully customisable in look and feel to match your brand, and it works seamlessly alongside the rest of your Solitics channels to support an omnichannel experience.
Inbox messages are also included in existing reporting, so you can track performance alongside campaign and journey analytics.
Key benefits
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A non-interruptive way to deliver messages users can return to on their own time.
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A familiar, user-controlled experience that improves visibility for important updates and offers.
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On-brand delivery with performance tracking built into your existing Solitics reporting.
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More control for marketing and product teams, without needing complex API work.